Privacy Policy

Last updated: December 17, 2025

Introduction

DIY Car Import ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

Information We Collect

Personal Information

When you purchase our service, we collect:

  • Name and contact information (email address, phone number)
  • Vehicle information (VIN, make, model, year)
  • Payment information (processed securely through our payment processor)
  • State of residence for registration guidance

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address and browser type
  • Pages visited and time spent on pages
  • Referring website addresses
  • Device information

How We Use Your Information

We use the information we collect to:

  • Provide and deliver our car import services
  • Generate pre-filled customs and EPA forms with your vehicle information
  • Provide customer support and respond to your inquiries
  • Send you service-related communications and updates
  • Improve our website and services
  • Comply with legal obligations

Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

  • Service Providers: Third-party companies that help us operate our business (payment processors, email service providers)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, sale, or acquisition of our business

Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Customer information is typically retained for 7 years for tax and legal purposes.

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal requirements)
  • Opt-out of marketing communications
  • Object to processing of your information

To exercise these rights, please contact us at support@diycarimport.com

Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience on our website. You can control cookies through your browser settings.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact us: